Reference

dubibet Legal for Your Indonesia Account

dubibet Legal sets out how we handle account access, phone verification, personal data and policy requests before you enter the lobby.

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POLICY HELP DESK

Three Ways to Ask About Legal

A clear contact route matters when a policy question affects your account. We direct you to the support link inside your signed-in account, the help route beside the cashier area, and the…

Account support route Open the support link from your signed-in account when you need clarification about phone verification, account terms or an access message. We can review the account context connected to your request, while you should avoid sending a wallet PIN, full card detail or private login code.
Cashier policy path Use the help route beside the cashier when a DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference needs a policy explanation. Share the transaction reference shown in your account, not your wallet password, so we can match the question to the correct record.
Data request channel For a copy request, correction request or question about retained account data, use the policy contact path and name the record you want checked. We will explain the next step, confirm what can be changed, and apply access rules where local law permits.
DATA CONTROL

How Our Legal Process Handles Records

Legal protection is practical when you can see how account records are handled. We separate sign-in details, verification information and payment references so a support question can be checked without exposing unnecessary…

Account data

We use the details you submit for account creation, phone verification, policy checks and support handling. A request about your record should come from the account contact route so we can distinguish your request from an unauthorised attempt to access private information.

Payment references

DANA, OVO, GoPay, QRIS, virtual account and bank transfer references are treated as account-linked records. We use the reference needed to check a cashier question, while sensitive wallet credentials remain yours and should not be sent through support messages.

Cookies

Cookies can keep a browser session connected to your account and retain selected access settings. You can adjust cookie permissions in your browser. If you remove required cookies, we may ask you to sign in again or repeat a phone verification step.

Security checks

Before we discuss account data, we may ask for details that confirm the request belongs to you. Never share a login code or wallet PIN. If you use Mobile Login Indonesia on a phone, sign out after access on a shared device and keep the screen lock enabled.

Retention requests

We retain records only under the applicable policy and legal requirements, including records needed to resolve an account or cashier question. Ask through the data request channel if you want us to explain a record category, retention reason or available change.

Policy changes

When wording, access conditions or data handling changes, we place the relevant update in the Legal area. Check the policy page before opening an account or using the lobby, because availability and eligibility depend on local law and the terms shown for your location.

Answers Before You Open an Account

These Legal answers cover the questions we expect you to ask before creating an account with dubibet. They explain access, records, cookies, payment references and change requests in plain terms. If your situation is not covered, use the account support route and include only the details needed to identify your question. We will apply the terms and local requirements relevant to your account.

dubibet Legal covers account creation, phone verification, access conditions, data handling, cookies, payment references, policy changes and contact routes. It does not replace the terms shown for your location. Account access depends on local law, and the applicable wording is the version you should read before continuing.

Access depends on local law and the eligibility checks shown during account creation. We may ask you to confirm your phone before account access, and we may restrict a route when the applicable legal condition is not met. Check the Legal notice for the wording attached to your account.

We treat DANA, OVO, GoPay and QRIS references as account-linked payment records used to check a cashier question. We do not need your wallet PIN or login code for support. Share only the reference shown in your account and use the cashier policy path for clarification.

We use the details you submit for account creation, phone verification, security checks, policy administration and support handling. The exact categories depend on the applicable terms and local requirements. If you need a record explained or corrected, send a request through the data contact route.

Yes. Use the data request channel from your account support area and describe the record you want checked, corrected or explained. We may verify that the request belongs to you before responding. The available action depends on the applicable policy and local law.

Disabling cookies can remove a saved session or access setting, so we may ask you to sign in again and repeat phone verification. You can manage cookies in your browser settings. Required account functions remain subject to the Legal terms and access conditions for your location.

Use the policy contact path linked from your account or the support route beside the cashier area. Mention the section heading and the wording you are asking about, without sending private wallet credentials. We will explain the change and whether it applies where local law permits.

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